General terms and conditions

1. Contracting parties

The purpose of these general terms and conditions (hereinafter referred to as GTC) is to create a legal framework for relations between the contracting parties in the provision of accommodation services:

a) the operator of My Home Apartmánový dom***, Mýtna 23A and Bytový dom Mýtna 25 (hereinafter referred to as My Home) offering accommodation services: WILLOW s.r.o., Mýtna 23A, 811 07 Bratislava, ID number: 35 761 636, registered in the Business Register of the City Court Bratislava III, section Sro, insert no. 56343/B (hereinafter referred to as “operator”)

b) a client who may be a natural or legal person capable of legal acts. Persons under the age of 15 may use the services offered by the operator only when accompanied by an adult (hereinafter referred to as the client)

These General Terms and Conditions form an integral part of any agreement, or the contract by WILLOW s.r.o. undertakes to provide accommodation services in My Home and the client agreed the price by payment. These General Terms and Conditions are binding for the contracting parties at the moment of arranging the ordered services.

2. Conclusion of the contract

a) Contracts for the provision of accommodation services (hereinafter referred to as contracts) are concluded between the operator WILLOW s.r.o. and clients after confirmation of the reservation by WILLOW s.r.o. and subsequently by signing the contract with the client on the 1st day of accommodation.

b) All services provided between WILLOW s.r.o. will be governed by these GTC. and clients. In the case the client concludes an individual contract, it is governed by the provisions of the contract and not the General Terms and Conditions. In the event of a conflict between the provisions of the contract and the General Terms and Conditions, what is stated in the individual contract is decisive.

3. Accommodation services

a) The client can place an order for the provision of accommodation services for the My Home Apartment House, Mýtna 23A and the Mýtna 25 Apartment Building (hereinafter referred to as My Home) via email, by phone or online via the website

b) The reservation must contain:

    • Name and surname of the client
    • In the case of a legal entity, the client’s invoicing data
    • Date of stay
    • Contact information: phone number
    • The client’s permanent address, email or other contact
    • Method of payment for services
    • The number of ordered beds with a distinction between adults, students up to 26 years old, children up to 3 years old, children up to 18 years old, seniors over 70 years old.
    • Type of ordered services

c) The provider is obliged to process the reservation within 24 hours by confirming or rejecting the reservation.

d) The provider is entitled to demand payment in advance or a deposit for accommodation services. Based on the reservation, the Provider issues an advance invoice to the client and sends it electronically or hands it over to the client in person. The client is obliged to pay the advance invoice within 7 days of its issuance. The client can transfer the payment to the Provider’s account and submit a statement of payment transactions.

e) In the event that the client needs to arrange a temporary stay, the Provider will provide him with an electronic confirmation of the reservation, a title deed and other documents as required. The client is obliged to pay an administrative fee for these actions.

f) By confirming the reservation for services, the client and the Provider conclude on the basis of §269 par. 2 of the Commercial Code Contract by which the accommodation facility undertakes to provide the client or persons designated by him with temporary accommodation and other agreed services for a stay of more than 6 months.

g) For a stay of up to 6 months, it is not necessary to conclude a contract, the provisions of the General Terms and Conditions apply, but the client is obliged to pay a deposit or a deposit in the amount of 1 month’s rent.

h) The client’s stay in My Home is governed by the accommodation rules, which the client is obliged to follow.

4. Delivery and return of the accommodation unit

a) Accommodation is available to the client on the day of accommodation from 2:00 p.m. The client is not entitled to earlier arrival of the reserved accommodation.

b) The accommodation unit must be vacated by 10:00 a.m. on the day of departure. In case of late departure, the Provider charges a fee according to the valid price list, and after 17:00 the full amount per night is charged according to the valid price list in the given period.

c) Arrival is possible at any time until midnight.

5. Price and Payment terms

a) The prices of accommodation and other services are binding as stated in the Contract according to §269 par. 2 of the Commercial Code, as long as the client has concluded the contract.

b) The Provider provides the customer with prices based on the currently valid price lists unless he has a contract with the Provider.

c) The price stated in the booking confirmation is binding.

d) When booking for more than 30 days, the Provider is entitled to issue an advance invoice to the client in the amount of 100% of the total price of the agreed accommodation services and other services with a maturity of 7 days from its issuance. If the client does not pay the advance invoice properly and on time, the Provider is entitled to refuse the client’s accommodation and other services. The payment date is the day the funds are credited to the Provider’s account, or depositing them at the cash desk of the accommodation facility. In case of cancellation, the procedure is according to Art. VI of these GTC.

e) In the event that the deposit is not paid by the required date, the Provider is entitled to withdraw from the concluded accommodation contract and demand the payment of a contractual penalty according to Article VI of these General Terms and Conditions.

f) The Provider always issues an invoice for the services provided on the 1st day of the current month, but no later than on the day of the end of the stay (in the case of short-term stays of up to 30 days). Long-term stays over 30 days are always invoiced on the 1st of the current month, and invoices are due in 14 days, unless otherwise agreed with the client. In the event of a client’s delay in paying the invoice, the Provider is entitled to demand from the client interest on delay in the amount of 0.05% of the unpaid amount due for each day of delay.

6. Cancellation conditions

a) For an individual reservation, the client can cancel the accommodation free of charge until 14:00 on the day of arrival, unless otherwise agreed. The Provider must agree to the cancellation of the reservation in writing. If this is not followed, the price agreed in the contract must be paid even if the client did not use the services at full price according to the valid price list.

b) Cancellation conditions for accommodation portals are established by the agreement between the web portal and the Provider.

c) In the case of long-term reservations over 30 days, termination of accommodation earlier than the original reservation, the Provider will calculate the aliquot part of the accommodation according to the valid price list. When concluding an individual contract, the client follows the provisions stated in the contract.

d) In the case of termination of the contract by 2:00 p.m. on the agreed day of arrival, the client undertakes to pay the Provider a cancellation fee in the amount of the deposit.

7. Rights and obligations of the client

7.1. Liability for damage

a) The client is obliged to inspect the accommodation unit properly and report any damage to the reception within 24 hours. If he does not do so, the client will be fully responsible for the damages.

b) In the event that the Provider discovers damage after handing over the accommodation unit, this client is obliged to pay for the damage according to the price list for damages and repairs.

7.2. Smoking

a) Smoking is strictly prohibited in the entire building. In case of violation of this regulation, the client will be charged a fine of 100 EUR for each violation of this regulation.

b) In the event that the client violates this regulation even after repeated warnings, the Provider has the option to terminate the accommodation immediately.

7.3. Others

a) Animals are prohibited in the premises of My Home. Exceptions must be granted to the Provider in writing.

b) The Provider will store the things at the reception for a period of 6 months after finding things in the accommodation unit. After this period, things that have some value will be handed over to the relevant public administration body, the Provider is entitled to dispose of the rest.

c) If the client parks in the parking lot or garage of the accommodation facility, the Provider is not responsible for the damage. The Provider is not liable for injuries in the accommodation facility, unless the Provider acts rudely or deliberately

d) The client has a safe in the accommodation unit or a safe at the reception to store valuables. The Provider is not responsible for the theft of personal belongings in the facility.

e) All visits to My home must be registered in the guest book at the reception. If the client’s visitor does not leave by 24:00, the client pays for the extra bed according to the valid price list.

f) My Home has the right not to accommodate the client if he is under the influence of narcotic substances and behaves rudely to the staff or threatens the safety and operation of the facility.

8. Withdrawal by the accommodation facility

8.1. The company WILLOW s.r.o. is entitled to withdraw from the contract by sending a written statement of withdrawal to the client by email or post:

a) in cases specified in the Commercial Code

b) in the event that the Provider cannot provide accommodation due to Force Majeure

c) in the event that the client damages the good name of the facility, endangers the proper operation or security

d) in case of delay in payment according to the concluded contract

e) in case of violation of any provision of the accommodation regulations

8.2. By withdrawing from the contract, all rights and obligations of the contracting parties cease, except claims for damages and claims for contractual fines.

9. Final Provisions

a) These General Terms and Conditions and legal relationships arising on their basis are governed by the Slovak legal system.

b) Changes or any additions to the contract or GTC require written form for their effectiveness.

c) The client’s stay in My Home is regulated by the accommodation policy, which is available at the reception, is part of the contract and the client can also find it in each room. The accommodation rules are binding for the client.

d) The place of performance and payment is the Head office of the Provider.

e) If individual provisions of these GTC are or become ineffective or invalid, this does not affect the effectiveness of the other provisions.

f) These GTC are valid from April 1, 2017.